Client Engagement & Operations Assistant

Job Description
Position Title: Client Engagement & Operations Assistant
Location: Kigali, Rwanda
Reports to: Operations Manager / Client Engagement Lead
Organization: CX Touchpoints Rwanda
About CX Touchpoints Rwanda
CX Touchpoints is a Rwanda-based customer experience (CX) solutions provider dedicated to helping organizations design and deliver exceptional customer journeys. We partner with businesses across sectors to build customer-centric strategies, train teams, implement feedback systems, and drive sustainable growth through outstanding service delivery.
Position Overview
The Client Engagement & Operations Assistant will play a key role in supporting day-to-day operations and client-facing activities. The role involves ensuring smooth coordination across client projects, assisting in operations management, and delivering outstanding engagement to strengthen client relationships. The ideal candidate is highly organized, detail-oriented, and passionate about customer experience and operational excellence.
Key Responsibilities
Client Engagement

• Support in managing client accounts and ensuring timely communication.
• Assist in preparing proposals, reports, presentations, and client-facing materials.
• Follow up on client requests, inquiries, and deliverables to ensure satisfaction.
• Help coordinate workshops, training sessions, and client events.
• Collect and organize client feedback to inform service improvement.
  

Operations Support

• Assist in daily office administration and operational processes.
• Coordinate project logistics, schedules, and documentation.
• Maintain accurate records of projects, contracts, and engagements.
• Support in vendor management, procurement, and financial tracking as needed.
• Ensure efficient internal communication and collaboration across teams.
  

Research & Analysis

• Conduct desk research to support client projects and operational planning.
• Assist in preparing industry insights, benchmarking reports, and client briefs.
• Track and analyze operational data to support continuous improvement.
  

Requirements

• Bachelor’s degree in Business Administration, Management, Communications, or a related field.
• At least 1–2 years of experience in operations, administration, client service, or project coordination (internships and volunteer roles considered).
• Strong organizational and time management skills.
• Excellent written and verbal communication in English (French and/or Kinyarwanda a plus).
• Proficiency in Microsoft Office/Google Workspace; familiarity with project management tools is an advantage.
• Detail-oriented with the ability to manage multiple priorities under tight deadlines.
• Professional, adaptable, and eager to learn in a fast-paced environment.
• Passion for customer experience, client service, and operational excellence.
  

Benefits

• An opportunity to grow with a dynamic and impact-driven company.
• Exposure to diverse client industries and projects.
• A supportive, collaborative, and learning-oriented work environment.
• Competitive compensation package.

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