Country Head

1. Job Objective

To support the CEO in translating the Company’s strategy into effective operations by providing leadership and

oversight across departments, optimizing systems, processes and resources, and driving operational

efficiency. The role ensures cross-functional alignment, regulatory compliance, accountability and continuous

improvement to support the achievement of LOLC Unguka Finance’s strategic, operational and financial

objectives.

2. Primary Responsibilities

• Define the right target operating model for the LOLC Unguka to include systems, infrastructure and

operations

• Oversee the entire operation and provide strategic direction to department heads to ensure alignment

with the organization's strategic objectives.

• Organize and optimize activities across all departments to support the business strategy and improve

overall operational efficiency.

• Build and maintain strong relationships with department heads, other key stakeholders, and external

partners to facilitate smooth and productive operations.

• Collaborate closely with the business and finance teams to review and ensure the company meets its

financial targets and bottom-line objectives.

• Work closely with the HR department to monitor recruitment, staff turnover, and staff engagement by

respective department heads, providing guidance and support as needed.

• Continuously assess and improve operational processes and workflows to enhance efficiency and

effectiveness.

• Identify and mitigate operational risks, ensuring compliance with regulations and safeguarding the

company's interests

• Provide strong leadership to department heads, fostering a culture of collaboration, accountability, and

innovation.

• Utilize data and key performance indicators (KPIs) to make informed decisions and drive continuous

improvement.

• Develop standardised practices across the business as appropriate and ensure processes are

documented

• Ensure compliance to the regulation no 55/2022 of 27/10/2022 and other directives related to

financial service consumer protection in all operational business-related day to day activities.

Secondary responsibilities

• Ensure effective management and resolution of conflicts, build participative processes that can

accommodate requests at short notice in order to derive the maximum mileage for the organization in

a rapidly changing/dynamic

• Create and facilitate co-operation and effective two-way communication among all stakeholders

including employees and constituents to create win-win results

3. Skills Required for the Position

Strategic & Operational Leadership

• Process Optimization & Continuous Improvement

• Financial & Commercial Acumen

• Cross-Functional & Stakeholder Management

• Data-Driven Decision Making

• Risk & Regulatory Compliance

• Change Management & Digitalization

• People Leadership & Accountability

• Communication, Negotiation & Problem Solving

4. Qualification & Experience

• Have at least a post-graduate (Master's) degree in Economics, Management, or Statistics or

Accountancy or equivalent from the recognized university securing first division or above or a CA/

ACCA/ and CPA with graduation from the recognized institution]

• Minimum 8–10 years’ experience in senior management roles within a financial institution.

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