Customer Experience (cx) Intern

We are looking for a highly motivated
Customer Experience Intern to join our team in Kigali, Rwanda. This internship offers hands-on experience in CX research, strategy, and execution. The selected candidate will play an active role in our ongoing CX projects and contribute to research initiatives that drive innovation in customer experience.
Key Responsibilities

• Conduct Customer Experience (CX) Research to identify trends, pain points, and opportunities for improvement.
• Participate in ongoing CX projects, including CX events and other ongoing projects.
• Assist in gathering, analyzing, and interpreting customer feedback and data.
• Collaborate with cross-functional teams to support the development of customer-centric solutions.
• Prepare reports and presentations on CX insights and recommendations for internal stakeholders.
  

Requirements

• Minimum of a Bachelor's degree (BSc) in Business, Marketing, Communications, or a related field.
• Strong interest in customer experience, research, and customer satisfaction strategies.
• Excellent communication, analytical, and organizational skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a problem-solving mindset.
  

Benefits

• Mentorship from industry experts in customer experience.
• Free access to the Certified Customer Service Officer Training & Certification Program.
• Transport allowance provided during the internship.
• Opportunity to gain practical experience and build a career in the growing field of customer experience.

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