Housekeeping Utility

Position Summary

Responsible to deliver high quality, efficient, individualized and technically excellent cleaning and cabin service in accordance with Company Policies and strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction.

Reporting Structure

Reporting to the Rooms Division Manager, Butler Manager and Head Utility (where applicable).

Responsibilities

1. Responsible to ensure the overall cleanliness of all assigned public or crew areas, including but not limited to:

a. Daily vacuum.

b. Dusting.

c. Polishing.

d. High dusting/cleaning.

e. Garbage removal.

f. Sanitizing.

g. Shampoo and general floor care.

h. Stripping and waxing.

i. Service rest rooms.

j. Polish brass, handrails and fixtures.

k. Cleans and polishes glass doors.

2. Cleans daily assigned officer cabins/bathrooms to the highest possible level.

3. Responsible for laundry/valet services to officers cabins in his/her assigned section.

4. Provides turn down service in assigned cabins and as per Benefit Grid.

5. Carries out daily sanitation as per schedule and records in the sanitation log as per Company and Public Health procedures.

6. Works as a team with all other housekeeping utilities and assists when and where needed.

7. Responsible for requisition collection and distribution and ensures that deliveries are in accordance with requisitions.

8. Responsible for towel deliveries and collection at the gangway.

9. Is part of the wheelchair assistance team and will attend the gangway when required.

10. Responsible for cleaning materials/chemicals and the correct storage of such.

11. Ensures proper handling of cleaning agents.

12. Responsible for the watering of plants, orchids and flower arrangements in public areas (if assigned to florist duty).

13. Embarkation and disembarkation duties as assigned by the Rooms Division Manager.

14. Maintains a high level of communication and feedback within the Rooms Division department as well as other departments around the ship.

15. Attends daily briefings.

16. Adheres to departmental standards, specifications and work routines.

17. Follows up on special departmental daily side duty assignments.

18. Strictly follows the Outbreak Response regulations.

19. Maintains Rooms Division lockers cleanliness and organization, complying with Public Health standards.

20. Respects all crew and officer privacy and does not discuss private information with other colleagues.

21. Demonstrates discretion and courtesy when entering into the cabins.

22. Provides luggage handling services.

23. Assists with regular inventories of Rooms Division department equipment.

24. Cleans and maintains area and equipment according to Public Health standards.

25. Properly and carefully uses ship equipment and truthfully reports faulty or broken equipment. Monitors repair progress with supervisor until repaired.

26. Strives to minimize breakage and wastage and follows proper procedures when disposing of garbage.

27. Displays cost and quality awareness.

28. Assists managers and supervisors with the training and induction of new personnel.

29. Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor.

30. Attends all training sessions with the aim to further improve his/her level of performance.

31. Displays a thorough knowledge of the ships daily activities to be able to advise the guests.

32. Confidently and professionally engages with guests, using the guest names at all times.

33. Adherence to the Company’s code of conduct at all times.

34. Practices preventative maintenance.

35. Keeps the Rooms Division Manager and Butler Manager promptly and fully informed of all problems and matters of significance.

36. Adheres to Standard Operating Procedures set forth by the Company, and is accountable for such practices.

37. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs.

38. Practices good people management, maintaining proper conduct with all departments around the ship.

39. Observes and enforces uniform and grooming standards according to Company policies.

40. All other duties as assigned.

Safety Duties:

1. Participates in crew and passenger safety drills according to instructions.

2. Always complies with the Company’s safety and pollution prevention regulations and operating procedures.

3. Participates in all mandatory training.

4. Leads by example by taking care of Health and Safety of self and others.

5. Ensures that all work equipment, personal protective equipment, chemicals and safety devices are being used correctly.

Education/Experience/Qualifications:

1. Valid STCW95 certification.

2. Previous housekeeping experience in a 5 star establishment.

3. Knowledge of Public Health policies and procedures.

4. Physically and medically fit.

5. Moral integrity is required.

Language requirements:

Excellent fluent English (verbal and written). English is the working and safety language on board Silversea vessels. This also includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members.

Physical Demands and Working Conditions:

Required to stand, walk long distances, reaching and sitting. Repetitive motion of bending, going up and down stairs. Lifting or pushing of up to 50lbs. The position requires overtime work and irregular schedules. Works in guest and back of house areas of the vessel with noise, light traffic and distracting environments.

Profile:

1. Maintains a positive and approachable personality.

2. Punctual.

3. Proactive approach to problem solving.

4. Ability to be adaptable to change, quick thinking, able to make decisions under pressure whilst maintaining attention to detail. Well organized, self managed and motivated. Handle multiple demands, remain calm and effective under pressure and resolve issues quickly.

5. Effective, full, clear and concise communications is essential.

6. Respects the privacy of guests and colleagues.

7. Respects the contribution of fellow crew members and actively promotes team work.

8. Safe, professional and personal practices. Knowledgeable of the Safety Management System and MLC requirements.

9. Ability to live in close quarters, share limited space with cabin mates.

10. Well groomed and neat appearance.

11. Ability to deliver a high standard of performance.

<