Information Technology Support Officer

We are hiring for our client for an IT Support Officer role. Read the job description below.

N.B:

• This position is only open to AUCA Graduates
• Candidates with prior experience in the banking or financial sector are highly recommended to apply.

II. Position Information

Position Title: IT Support Officer – Forex Bureau Systems

Reports to: RFBA Executive Committee/RFBA Board

Duty Station: Kigali, Rwanda

Service Scope: Support to all RFBA member forex bureaus

III. Purpose of the Position

The purpose of this role is to provide technical support and system management services to RFBA members to ensure that the software used by forex bureaus:

· Operates effectively and securely

· Supports accurate transaction recording and reporting

· Meets the regulatory reporting requirements of the National Bank of Rwanda

· Enhances transparency and operational efficiency in the forex bureau sector

IV. Key Duties and Responsibilities

4.1 Software Support and System Administration

The IT Support Officer shall:

· Provide technical support to forex bureau members using the approved reporting software.

· Ensure the installation, configuration, and maintenance of the forex bureau software system.

· Monitor system performance and ensure continuous functionality and reliability.

· Coordinate software updates and upgrades when required.

· Maintain system documentation and user guides.

4.2 Regulatory Compliance Support

The IT Support Officer will assist members to comply with BNR regulations by:

· Ensuring the software correctly captures and records all foreign exchange transactions.

· Supporting members in submitting electronic reports required by the National Bank of Rwanda.

· Monitoring data accuracy and system compliance with regulatory reporting standards.

· Coordinating with BNR and software providers to resolve technical issues related to reporting systems.

4.3 Member Technical Assistance

The IT Support Officer will:

· Provide technical helpdesk services to forex bureau members.

· Troubleshoot software, connectivity, or system errors experienced by members.

· Provide remote and on-site technical support when necessary.

· Assist members with system login, user access management, and password resets.

· Ensure that all members are able to use the system efficiently.

4.4 Training and Capacity Building

The IT Support Officer shall:

· Organize training sessions for forex bureau staffs on the use of the software.

· Develop training manuals and system user guides.

· Conduct refresher training when new features or regulatory requirements are introduced.

· Provide guidance on data security and proper system usage.

4.5 Data Security and System Integrity

The IT Support Officer will ensure:

· Secure management of system access and user permissions.

· Protection of financial and transaction data.

· Implementation of data backup procedures.

· Compliance with data protection and cyber security standards.

V. Deliverables

The IT Support Officer will deliver:

· Fully functional software systems across RFBA member’s

· Monthly technical support reports to RFBA management.

· Training sessions for forex bureau staff.

· System maintenance and update reports.

· Compliance support for BNR reporting requirements.

VI. Qualifications and Experience

Education

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related field with accounting skills.

Experience

· At least 3 years of experience in IT support or system administration.

· Experience working with financial systems, transaction reporting systems, or banking software is an advantage.

Skills

· Knowledge of database systems and financial transaction software.

· Understanding of IT security and data protection.

· Strong troubleshooting and technical support skills.

· Good communication and training skills.

· Ability to work with multiple institutions and stakeholders.

VII. Performance Evaluation

Performance will be evaluated based on:

· System uptime and reliability.

· Timely resolution of technical issues.

· Member satisfaction with IT support services.

· Compliance with BNR reporting requirements.

·Effectiveness of training and capacity building for members.

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