Investigation Manager

SIMU / Asset Risk Department
Job Purpose
The SIMU Investigation Manager is responsible for leading end-to-end investigations of fraud, theft, and organized criminal activity within Watu’s smartphone financing portfolio in Rwanda.
The role focuses on building strong, evidence-based cases that are legally actionable and suitable for sanction and prosecution. The role also requires active field involvement, coordination with law enforcement authorities, and leadership of investigation activities.
Key Responsibilities

• Investigation Management
• Lead investigations from case identification through to resolution, sanction, and prosecution
• Ensure all cases are properly documented, evidence-backed, and legally actionable
• Work closely with the Legal team to prepare strong case files that meet prosecutorial standards
• Field Investigations & Evidence Collection
• Conduct and supervise field investigations, interviews, and evidence gathering activities
• Lead operational activities including suspect identification and asset recovery efforts
• Ensure proper handling, documentation, and integrity of all evidence collected
• Law Enforcement & Stakeholder Coordination
• Act as the main point of contact with Rwanda National Police and judicial authorities
• Build and maintain strong relationships with law enforcement and relevant external stakeholders
• Coordinate with local intelligence sources to support active investigations
• Fraud Detection & Risk Insights
• Identify fraud patterns and emerging risks using operational data and field intelligence
• Provide insights to improve fraud prevention, controls, and internal processes
• Support the development and implementation of fraud prevention initiatives
• Team Leadership
• Coordinate and guide the investigation team to ensure high-quality execution
• Provide oversight and quality control on active cases
• Support capability development and continuous improvement within the team
  

Requirements
Experience

• Minimum 5+ years of experience in investigations, law enforcement, or security-related roles
• Background in one or more of the following:
  • Police / CID / military / law enforcement
  • Corporate security, fraud, or risk teams (telecom, fintech, financial services)
• Proven experience in building cases that lead to prosecution
• Strong field investigation experience
• Experience working with police, courts, or legal authorities
  

Skills

• Strong investigative judgment and analytical thinking
• Ability to build legally strong, evidence-based cases
• Strong field execution and operational discipline
• Excellent stakeholder management (law enforcement, legal teams)
• Leadership and coordination skills
• High integrity, professionalism, and attention to detail
  

CORE ATTRIBUTES

• Strong ethical and compliance mindset
• Ability to work under pressure and handle sensitive cases
• Self-driven and proactive in field environments
• Strong problem-solving and decision-making skills
  

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