Service Centre Analyst
Job descriptions & requirements
Service Centre Analyst
Coventry University
Kigali, RWA
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Service Centre Analyst
Kigali, Rwanda
Safeguard Global is delighted to be partnering with Coventry University to support Recruitment at their Africa Hub in Rwanda
Coventry University is a large UK-based university with a global presence, committed to delivering high-quality academic administration and student support is hiring for a number of roles in Rwanda.
The Digital Experience Center supports a diverse international workforce and teaching and learning services. They bring together IT support, digital learning support, and service desk functions into one coordinated service. The main goal is to ensure that students and staff can access and use digital tools smoothly—whether they are on campus or studying and working remotely from international locations.
Service Center Analyst role:
The Service Center Analyst acts as the first point of contact within the Digital Experience Center, supporting a global workforce and teaching and learning services.
The role provides frontline support and incident resolution while maintaining Experience Level Agreements (XLAs). It also delivers initial guidance, identifies issues, and contributes to continual service improvement by addressing gaps in the digital user journey across the global environment.
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