Wealth & Banking Service Quality Senior Analyst | Quality Auditing Sr Analyst

Company Description MyGlit Intelligence is a smart recruitment and talent-intelligence platform that simplifies hiring using data, automation, and AI-driven insights. The company supports organizations, recruiters, and talent partners in making faster, more informed hiring decisions by enhancing candidate matching, screening efficiency, and workforce visibility. MyGlit Intelligence focuses on high-volume and skill-critical roles across BPO, IT, customer service, and emerging talent markets. The team is committed to ensuring recruitment is intelligent, fair, and efficient, replacing manual, slow, and guess-based processes with AI-powered evaluation and data-driven hiring insights.
Role Description The Wealth & Banking Service Quality Senior Analyst | Quality Auditing Sr Analyst is a full-time, on-site role based in Kigali. This role is responsible for monitoring and evaluating service quality across wealth and banking operations, performing regular audits of customer interactions, transactions, and processes to ensure adherence to internal standards and regulatory requirements. The analyst will review service metrics, identify gaps and trends, and recommend improvements to enhance customer experience and operational efficiency. Daily tasks include preparing quality reports, collaborating with operations and customer service teams, conducting root-cause analysis for service issues, and supporting the implementation of corrective actions and best practices. The role also involves contributing to quality frameworks, participating in training and calibration sessions, and ensuring continuous improvement in service delivery.
Qualifications

• Candidates should possess strong Analytical Skills for data interpretation, reporting, and root-cause analysis.
• Candidates should possess solid Quality Control and Quality Assurance skills to evaluate processes and ensure compliance with service standards.
• Candidates should possess Quality Management capabilities to design, implement, and refine quality frameworks and performance measures.
• Candidates should possess clear and professional Communication skills for reporting findings and collaborating with cross-functional teams.
• Relevant experience in banking, wealth management, financial services, or service quality auditing is preferred.
• Ability to work on-site in Kigali and manage multiple audits and projects with attention to detail.
• Bachelor’s degree in Business, Finance, Quality Management, or a related field is beneficial; professional certifications in quality or auditing are an advantage.
• Proficiency in using spreadsheets, reporting tools, and quality monitoring systems is desirable.

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